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SHELTER: User Researcher


Can be home or office based or combination of the two, you will be required to attend meetings at Shelter Scotland offices

Closing date: 31st May 2023 at 11.30pm

Do you have proven experience of using various user research methods and approaches, including user testing, workshops, observations and data analysis, and using the insight gained to focus on product hypotheses and validate outcomes? Then join Shelter Scotland as a User Researcher and you could soon be playing an important role at the heart of our Digital team.

About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team
Part of a busy Communications and Engagement function, our Digital team is responsible for all of Shelter Scotland’s digital estate. Join us and, as part of a dedicated cross-functional team, you could soon be working closely with user experience, development, communications and content colleagues to ensure our web presence is user-centred and accessible.
About the role
A key member of our small but supportive and high-performing digital team, your challenge will be to help us better understand how users use our digital advice content and interact with campaigns, events, shops and donate pages by carrying out desk based, remote and in-person research. In addition to conducting user research, we’ll also rely on you to apply analysis and present clear findings that the digital team and stakeholders can understand and use to inform future product roadmaps and development sprints. Working with developers to build products, contributing to our digital style guide and helping us adopt best practices – these are just some aspects of this interesting and varied role.

About you
To succeed, you’ll need a relevant background that’s given you a good  knowledge of user-centred design, plus a good understanding of user needs and business objectives. You’ll also need experience of working closely with product owners, designers, and web developers. Familiar with agile, lean, Scrum and product-based approaches and how they relate to design and user research, if you’ve worked in a cross-functional digital team, even better. It would also be an added bonus if you have knowledge of modern design and prototyping tools (we currently use Figma, alongside pen, paper, post-its and whiteboards, but tools change all the time).

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.


Click this Link to Apply